Application Specialist

Listed 46 days Ago

Sysmex is looking for an Application Specialist to join our team and live our mission of Shaping the Advancement of Healthcare.

Lighting the way with diagnostics

Sysmex NZ has expanded its business and are recruiting to support a continued growth strategy.   We are a leading health-tech company driven by the planet’s most urgent and important healthcare needs. If you work for us, you’ll be making a genuine contribution to a healthier tomorrow for New Zealand and the world. 

Right now, we’re assisting New Zealand’s Covid-19 response with our digital health products. Our innovations are helping solve urgent health challenges.

Our award-winning health-tech products are unique, so the job opportunities we offer are also unique. Bring your existing skills and knowledge, then let us add to them in a way that benefits us both. 

When you join Sysmex in Auckland, you’ll become part of a worldwide effort to continually advance healthcare diagnostics and IT systems. Sysmex New Zealand Ltd, is a subsidiary of Sysmex Corporation based in Japan and listed on the Japanese stock exchange with more than 73 offices and 10,000 staff around the world.

About the role

As an application specialist you’ll be involved with implementing solutions for our full product suite, including product testing and training for end users.

In the Delivery team, we’re a close bunch that focuses on providing customer support for our digital health and in-vitro diagnostic products.

As your knowledge of our products and customers grow, you will have opportunity to contribute to other tasks like product direction and support for our pre-sales activities.

While predominantly office based, there will be opportunities to visit our customers which involves travel both within New Zealand and internationally for up to 3 weeks at a time. 

Making a difference in healthcare requires 24/7 support and you will be expected to be part of the after-hours support roster.

What you’ll bring to the role

  • Exemplary customer service skills 
  • The ability to use initiative, be self-disciplined and well-organised
  • Effective communication skills and ability to work well in a team
  • A proactive approach and a desire to learn
  • Ability to identify problems and find solutions
  • A need to be challenged and openness to change 
  • A desire to be part of something meaningful
  • An interest in health

Preference will be given to candidates with the following background:

  • 2+ years' working in a medical laboratory or health IT or similar
  • IT / software application support and service-desk experience
  • Strong technical background with understanding and/or familiarity with a variety of software technologies
  • Tertiary qualified, preferably in in medical laboratory sciences / biomedical science or information technology 

What can Sysmex New Zealand do for you?  

  • A competitive salary plus additional benefits, including medical, life and income protection insurances
  • Company-provided Apple mobile phone
  • Contemporary offices, in the heart of Newmarket
  • Flexible hours and the ability to work from home two days a week
  • Special benefits that contribute to a healthy work/life balance, such as our EAP programme, birthday leave, celebrations.
  • A personalised training programme to advance your skills and knowledge
  • The reassurance of a stable work environment – we’ve been in NZ for 35+ years 
  • Daily support from a team of experts who happily share their knowledge
  • A company culture that embraces diversity, inclusiveness, and fun

To apply for this role, you must be legally entitled and readily available to work in New Zealand.